Important info

Our Return Policy

4DiamondEarrings.com offers you a 30 day return policy to ensure your complete satisfaction with the diamond earrings.

In the event you wish to return your order (including exchange), contact us first and then follow the procedure below:

Note:The items and all paperwork and packaging materials must be returned within 30 days from the date you originally received the package for credit. After the 30 day period there will be no refunds only credit that may be used towards future purchases.

1. Contact customer service at 4DiamondEarrings.com (via phone, email, or fax) for a confirmation code.

2. Ship only via the US Postal Service by Registered mail with a return receipt.

3.Insure the shipment for the value of the full purchase price.

If you return ship your purchase and it is postmarked on or before 30 days from the date you received and signed for the 4DiamondEarrings.com package, you will receive credit on your credit card for the items purchased minus shipping costs and if past 15 days a restocking charge.

Restocking Charge

4DiamondEarrings.com assesses a 3% restocking charge for returned items after the first 15 day period. This amount is applied towards the shipping costs as well as the fees incurred to have the items independently appraised. This is a necessary and legal step to ensure that the diamond or diamonds you have returned are the same diamond or diamonds we shipped to you. After this verification has been completed, we will issue your refund. *There is no restocking charge for exchanges.

Notice:

Every pair of earrings and diamond from our shop is carefully documented before it is shipped. Therefore please note that a refund will be issued only after an independent licensed Graduate Gemologist inspects the diamonds and determines that they are identical to what we shipped to you.

Exchange Policy

Upon receiving and signing for your earrings, you have ten (10) days to examine your 4DiamondEarrings order. If what you received is not what you are looking for and you would like a larger or a smaller pair of diamondearrings simply return the earrings to us carefully following all the instructions as outlined in the return policy. In the case of exchanges the shipping fee will be charged but there will be no restocking charge.

Trade-Up Policy

At any time after receiving your earrings you feel that you would like to trade up to a larger pair please contact us via phone at 888-579-8964 or by email regarding this. We will be happy to give you trade-up credit for earrings you purchased through us. Your trade-up credit will be the original earrings price minus the metal mountings and shipping, handling and restocking charges. Trade-ups apply to full price items only. No discounts will apply and the new item shipping costs will be charged.

With DiamondEarrings.com your Complete Satisfaction is always our first priority.

Our office: Tel: (888) 579-8964 Fax: (415) 331-2366

Email: Customerservice@DiamondEarrings.com